Testimonials

As a small business owner, I'm really grateful when customers take the time to write in and provide feedback about Natroma.  Natroma is of course my baby, but I want customers to give honest feedback about their experience of our natural skincare products and what they thought about our customer service.  Product reviews help other customers to make their natural skincare product selection, particularly when they don't live close enough to call in to our Stourbridge shop.  (But rememebr you can always give me a call and I'll be very happy to chat about the products).  So if you see stars next to a product on the Natroma website, it means someone has been kind enough to write in with some feedback.  We hope their comments help you to select the right soaps and natural skincare products and if you have time please send in your feedback too.  When I receive one of those e-mails, it always makes my day. Once again, thank you! Sarah

Here are some of the lovely product reviews and feedback received recently by e-mail:

"Sorry for the long delay in sending this message (it's been a busy summer) but I just wanted to say thank you very much for your excellent customer service response and your speedy despatch of my item. The recipient of the gift was absolutely delighted with it".

"I just wanted to say a massive thank you for all what you done. Mum opened her present today. You went above and beyond and I'm so grateful  I truly am. My mum even kept the message and little flower. Honestly what you done was amazing. It's so hard not being with her today and her lives so far away. What you have done meant the world to us."

"I have been meaning to email you to say that my daughter absolutely loved her essential oil gifts for her birthday. She said everything was packed so beautifully with a ribbon so thank you so much for going that extra mile. She particularly loves the rollerballs and said everything smells so lovely.  Thank you so much for your kindness and for your beautiful products",

"Many thanks for the prompt delivery of my order. I am delighted with the soaps and wish your business all the best. Thanks again". Cleo Sylvestre (MBE)

Feedback during Covid-19 pandemic:

"I recently bought a variety of products for my friend as a gift as I know she loves Natroma.  I just wanted to thank you for the excellent customer service. The products are really good value for quality handmade goods. They arrived quickly, were beautifully wrapped and the complimentary soap was much appreciated thank you. The soap smelt so lovely that I will certainly be revisiting your website to purchase more products in the future and hopefully once your shop is able to reopen will pay a visit in person. Thank you".

"I now have nearly a full collection of Natroma's essential oils and have been impressed with each and every one - all good value and quality, exceeding that of well-known high street competitors, naming no names!  Sarah and Paul provide excellent products and also brilliant customer service - friendly and helpful, always taking the time to give genuine advice and recommendations without ever pushing for a sale (unlike some high street competitors, again!).  They have worked hard at adapting to the new, severe restraints on their business thanks to COVID 19,  and hopefully it's working for them and their customers - it certainly is for me although I miss their lovely little shop at Ruskin Glasshouse.  They deserve to survive and succeed and I really hope they do".

"By default a ‘grumpy 74 year old male cynic’ I had for ages resisted my better half’s enthusiasm - she is a great fan not only of Natroma’s products but of Sarah’s skills as an aromatherapist and masseuse - but more and more aware of the plastic residue from our bathroom I finally succumbed to her suggestion of trying Natroma’s soaps.  What a revelation - now for shaving, showering and shampooing let alone general hand washing I would need an awful lot of persuading to go back to any other product - my personal favourite is West Indian Sandalwood, but in truth, currently working through a bargain bag of offcuts, they are all as good as one another. From there it did not take too much persuasion to look at other ways that Sarah could help - I have chronic osteoarthritis particularly in my feet and wrists and her ‘hand' cream is perfect TLC for both, drying in quickly enough even for someone who hates the feel of cream on their hands, and the ‘Joints’ rollerball is an absolute blessing especially when the base of my left thumb is in tantrum mode! Long may Sarah and Paul continue - I’ll certainly be there with them."

"I have used Natroma several times. They are a husband & wife run small business & I can recommend their products, particularly their hand made soaps which contain only natural ingredients unlike other soaps on the market. They are good if, like me you have sensitive skin. I cannot speak highly enough of Natroma. Sarah went to an amazing amount of trouble to make me a glass soap dish to fit in a very small & awkwardly shaped space behind a tap in one of our wash hand basins. She exchanged multiple e-mails with me to make sure she got it right. I don’t know of too many businesses who would do that. They are a lovely couple who are really dedicated to their business & will go to the ends of the earth to make sure they meet their customers requirements. I have no connections to Natroma other than having purchased some of their products. Things are not easy for small businesses at the moment, so please consider trying some of their products. I don’t think you will be disappointed".

"I have just received my first order. Thank you for the speedy service and complimentary soap. Very useful right now! The bath salts smell divine as do both soaps. I am looking forward to using my Rose Cleanser when my current one runs out!"

"I want to share to customers old and new just how wonderful your goats milk soap is, it doesn’t leave any dryness on my skin after use and lathers up wonderfully...serene is my absolute favourite. The wax melts and reed scent are also brilliant. Plus you are both so welcoming on our visit, oh and I haven’t even mentioned your fabulous pendants-of which my collection is increasing!! Look forward to visiting soon"

"This is a difficult time and, everything crossed, you will get through this. You have excellent products and deserve to come through successfully.  All the very best for the future!"

"Just wanted to say thank you so much for the speedy delivery of my recent order. In these difficult times I was expecting it to take much longer so to receive it today was a pleasant surprise made even better with the free soap too!! Hope everyone is well and that your business gets through this bad time. I for one will keep on ordering".

"Thank you for delivering my order. I think your idea of a local delivery service is wonderful.  Good luck with all the difficulties you face with the business".

"Thank you very much for the order that you have delivered today, it is very kind. Hopefully the world will get to some sort of normality in the near  future and we will be able to drive to your shop. Many Thanks for the additional soap".

"Thank you. My soap has just arrived and smells wonderful. Thank you also for the bonus bar. What a lovely surprise!  Hope you’re both keeping well and managing to cope in these difficult times".

Thank you for mentioning our customer service:

"I have recently been introduced by a friend to Natroma , and I have been trying various products since January, and loved all of them. The help and advice I have had from Sarah and Paul has been so informative and helpful, I am recommending their products to all my family, and friends".

"As a regular customer of yours for many years I recommended your products to a friend of mine, she called you and you spoke with her. I just wanted to say thank you for looking after her I told her that she need not worry about your products as I had been using them for a long time and loved them"

"Good customer service"
I haven't tried this product yet but wanted to comment on the customer service it was good as usual

"Good delivery"
I haven't tried this product yet (Q10 Moisturiser) as I usually use the moisturiser am finishing the bottle off, I wanted to try this product instead of my usual but am sure that it will be as good if not better than my regular cream

"I recently purchased a variety of Natroma’s handmade goats milk soaps. So far we have used two or three bars. They are great soaps made all the better by being manufactured from natural products. As long as you use plenty of water they are rich & creamy. We will certainly purchase more in future. I also want to add my comments re Natroma’s customer service. I exchanged many e-mails with Sarah regarding a soap dish for a very small and awkwardly shaped space. I also spoke to Paul. I cannot speak highly enough of them both. Sarah was so patient and helpful, & eventually produced a perfect little glass soap dish after going to a massive amount of trouble. It fits brilliantly into the space on the whb in our downstairs toilet. Customer service like this is extremely rare these days, so I would simply say to anyone considering a purchase from Natroma, do not hesitate. You will not be disappointed. Just for clarification, I have absolutely no connection with Natroma, other than being a happy customer".

"I LOVE, LOVE LOVE Natroma soaps. So good for my skin. On the rare occasions - such as hols when I've forgotten to pack soap!!! - and I've had to use other products, my skin rebels and gets dry, until i'm home back to my fave soaps! I've tried most of the range, my all time fave being Sensual, followed closely by honey & oatmeal. My daughter has broken out in post-baby exzema and has used the goat milk soap to calm the itch, and it's working for her, thank goodness!"

About our cleanser, toner and moisturisers:

"Just wanted to drop you a line to say how lovely your skincare range is. I decided to go the whole hog and get cleanser, toner and moisturiser, plus a few other goodies. I can honestly say my skin has never felt or looked better. Thank you so much! I look forward to trying more of your range soon."

Fast delivery of our Christmas Handbag gifts:

"I just fallen in love with these lovely beauties!! And received them in just couple of days with little gift inside. Thank you very much! Merry Christmas!!"

Lovely feedback about our Christmas hampers:

"When this item arrived I was so impressed that I had to phone the company & tell them! The wrapping is exquisite, so beautiful, I couldn't wait to give them as presents and the recipients were equally delighted. I had a box for myself and the products in there are just so pretty and beautifully presented, there wasn't anything in the shops to match this! This was my favourite present this year by far! The products are divine, the beautiful smells last on your skin for days and the frankincense bath bomb made me feel like I'd spent the day in a spa! Thank you!"

About our Frankincense Festive Bath Bomb:

"This smells so amazing, and is so relaxing and uplifting that it made me feel like I'd spent the day at a spa! I wish it was available all year round. Complete heaven!"

It was lovely to hear that our deliveries arrive so quickly!  This order used a standard Royal Mail delivery service, and we dispatched the items within 24 hours.  Orders tend to take a little longer if we have to manufacture particular items (sometimes, balms and bathing products are freshly manufactured to order), and if there are lots of hampers that need wrapping.  Each hamper order is individually wrapped to ensure the contents are as fresh as possible.

"I just placed an order for a number of bath products via your website. I just wanted to email and say thank you for such incredibly speedy delivery and, having just tried the Peace bath fizzer today, I have to say I loved it! Fabulous strong scent that lingered for hours and my skin feels lovely and moisturised. I will definitely be a repeat customer".

Feedback after a customer visited our shop, whilst on holiday.  At the time, her skin was very inflamed due to a nasty rosacea breakout so we advised that she try one of our Natroma facial kits to calm down the skin inflamation.  We were delighted to receive an internet order for full sized products a couple of weeks later, with this lovely feedback:

"I was so lucky to land on Sarahs doorstep whilst on holiday my Rosacre was so out of control Sarah recommended I tried a kit rather than purchase the large sizes This is the best thing I have ever used within weeks my skin is looking so much better so better in fact that friends have asked me what cover up Im using they are so surprised when I say none Thank you so much just cant be without this or my rose moisturizer and as for the Hydrate Wow Brill xx"

Feedback after we advised on product suitability and personalised a natural soap gift hamper:

“Thank you so much for all you help and advice over the soap hamper. I would just like to reiterate my gratitude for your astounding service and kindness. It's lovely to know there are still home grown companies out there that value their customers and you can rest assured I shall be a repeat one :)”

Feedback about our handmade natural goats milk soaps:

"I just wanted to say how wonderful your soaps are. When we use your them, something magical happens and all the stresses and strains of everyday life just seem to melt away. We start the day feeling positive, refreshed and happy! (even if its raining or life is not going well)"

"at last a range of products I can use on my very sensitive skin, thank you so much Natroma!"

"If you love the best products with the best ingredients then these soaps are for you. I have dry sensitive and mature skin, and these soaps are the best I have ever used. They have a creamy rich lather, smell lovely and are a pleasure to use. I have found that I do not need to use hand cream during the day. I never want to be without them".

After we'd noticed that a personalised gift hamper message mentioned Christmas:
"I have just received my second order from yourselves and would like to say how pleased I am with my purchases.  Your Christmas items are delightful - I think I might just have to buy some more!   I also appreciate the speedy delivery and my first order had a note to say you had put festive wrapping on for me - thank you for being so thoughtful, it is very much appreciated".

After we'd customised a hamper for a customer:
"Thank you so much. I have put you on ‘my favourites’ and shall certainly order from you again when the occasion arises".

"I found you on the web while searching for Mother's Day gifts. I looked at your site and found it easy to use with enough information to place an order. Having placed an order you were quickly back to me asking if it was a Mother's Day present as the despatch address was different to the billing address. I would suspect not all organisations would be so diligent. After my response to you the order was amended and despatched by yourselves. My mother received the gift and was absolutely delighted, she was waxing lyrically about the product from its wrapping to the content. So from all of us at this end a great deal of thanks is expressed and I am certain it will not be the last time we use your service".

 "Your hampers were perfect as Christmas gifts - but there was one small problem. My friends said they didn't want to open them because they were too beautifully wrapped!!!"

Feedback on some recent orders:

"I wanted to say thankyou for sending my order. The soaps are beautiful. Thankyou so much for the trial soap. It was so very kind of you. Just lovely soaps."

"Thank you so much for my recent order which arrived very quickly.  Also for the phone call before the order sent out as the colour of the eagle I ordered was not available so I was able to order one that you had. I do love all the soaps and the Xmas gifts and the way everything is packaged. I look forward to ordering from you again".